Refund Policy

Orders may be cancelled before dispatch without any penalty. Once a product has been dispatched, cancellation is subject to the return process described below. Custom-built or government-tender orders cannot be cancelled after production has commenced.

A refund or replacement may be requested if:

• The product received is materially different from what was ordered
• The product is dead on arrival (DOA) — non-functional when first switched on, reported within 48 hours of delivery
• The product sustains damage in transit that renders it unusable, supported by delivery documentation and photographs
• A manufacturing defect is identified within the warranty period (see Warranty Policy)

Refund requests must be raised within 7 days of delivery by contacting our support team. Requests raised after this period will be handled under the Warranty Policy.

Refunds will not be issued in the following situations:

• Change of mind after purchase or delivery
• Damage caused by misuse, improper storage, or unauthorised modification
• Products that have been used and show signs of wear beyond initial inspection
• Custom-configured or specially ordered equipment built to buyer specifications
• Consumable items such as nozzles, filters, and gaskets
• Digital or downloadable resources

Once a refund is approved:

• We will arrange collection of the product at our cost (for eligible claims only)
• Upon receipt and inspection, we will process the refund within 10 business days
• Refunds are issued via the original payment method or bank transfer as agreed
• For orders paid via demand draft, cheque, or NEFT/RTGS, the refund will be via bank transfer to the account details you provide

Refunds and cancellations for orders placed through the Government e-Marketplace (GeM) or direct government procurement are governed by the respective purchase order terms, GeM policies, and applicable government financial rules. We will comply with all such requirements.

We reserve the right to amend this Refund Policy at any time. Changes will be published on this page with an updated date. Please review periodically.